A platform that enables customers to ‘be heard’ and turn complaints into compliments.
Sometimes raising an issue over the phone or in person can be difficult.
And when you can raise an issue – it can sometimes take forever to reach an outcome.
nTrustus gives organisations and their customers and easy way to communicate and resolve things before they escalate.Tired of feeling frustrated, wondering what’s going on? Want to be heard and know action is being taken? Or maybe you’re really happy with the level of service you just received.
Are you challenged by:
Swamped by calls, messages and emails?
Small issues turn into bigger problems?
It’s manual, collected from multiple sources, or not at all?
Right now, we’re making the little things count for NDIS participants Australia wide.
Our platform is empowering people with disability, their carers and families to give feedback to their providers in their own time, 24/7.
And for providers, we’re helping them improve the way they manage complaints to reach a resolution quickly and easily.
Want to learn more ?Understood. Heard. Respected.
“Because it is 24/7, you can do it anytime. You are not restricted to when your service provider is working.”
Holly - CustomerWA
“Being able to do it online and write what you want really helps to make me feel heard. And I can do it without feeling judged by someone who might be having a bad day.”
Zac - CustomerNSW
“Complaints deserve to be dealt with professionally. It's a valuable part of the service offered. This really helps improve the quality.”
Simon - ProviderWA
“Managing complaints is hard work and expensive. It will negatively affect my business if I don't get it right. This helps solve simple problems early everyone is happier.”
Sarah - ProviderNSW
We know consistency builds trust, and every voice matters. Through trustworthy connections we bridge the gap between customer and company, and complaints and compliments.
Founder
Chief Customer Officer
Adviser
Board Adviser
CTO