When feedback counts, count on us

A platform that enables customers to ‘be heard’ and turn complaints into compliments.

How can we turn your frown around?
mum-and-daughter-laughing (desktop)
lending-a-hand (desktop)

A little goes a long way

Sometimes raising an issue over the phone or in person can be difficult.

And when you can raise an issue – it can sometimes take forever to reach an outcome.

nTrustus gives organisations and their customers and easy way to communicate and resolve things before they escalate.

We help turn the frown around

Customers

Tired of feeling frustrated, wondering what’s going on? Want to be heard and know action is being taken? Or maybe you’re really happy with the level of service you just received.

Organisations

Are you challenged by:

Too much admin
  • Swamped by calls, messages and emails?

Communication gaps
  • Small issues turn into bigger problems?

Unreliable data
  • It’s manual, collected from multiple sources, or not at all?

lady-in-a-beanie (desktop)

How it works

All with the push of a button, our digital platform takes away the fuss and hassle of giving feedback by enabling customers to:

1. Connect

to give feedback, whether positive or negative.

2. Communicate

whenever is convenient knowing they will be heard.

3. Confirm

an apology, next steps, progress being made or a solution on the spot.

Our Customers

NDIS Participants & Providers

Right now, we’re making the little things count for NDIS participants Australia wide.

Our platform is empowering people with disability, their carers and families to give feedback to their providers in their own time, 24/7.

And for providers, we’re helping them improve the way they manage complaints to reach a resolution quickly and easily.

Want to learn more ?
child-and-mom-together (desktop)

Turning a frown around is possible.

Counting the good amounts to something great

When you get the little things right, you’re trusted with the big things. Navigate feedback seamlessly and pain-free to:

customer frustration and develop trust.

insights to improve customer service.

brand loyalty and advocacy, to grow a culture of gratitude.

nTrustus benefits

  • Guided self-service

    Simple online steps to find the best solution.

  • Anytime, anywhere

    Share and manage feedback whenever it’s convenient.

  • Confrontation free

    Express thoughts freely without the stress of face-to-face interactions.

  • Clear and consistent

    Single source of truth, with all your information and data in one place.

  • Low-cost subscription

    Free for participants, and little more than a cup of coffee per week for providers.

Testimonials

A little does go
a long way

Understood. Heard. Respected.

Meet the nTrusters team

Building trust, one piece of feedback at a time

We know consistency builds trust, and every voice matters. Through trustworthy connections we bridge the gap between customer and company, and complaints and compliments.