A better system
isn’t a dream - it’s a choice.
We’re not waiting for change. We’re building it. One chat at a time. One fix at a time. One act of trust at a time.
We build trust – every time.
Because every complaint is a chance to improve - and everyone deserves to be heard.
At nTrustus, we’re passionate about helping people with disability — and those who support them — speak up safely and be heard.
Whether it’s a complaint, a compliment, or something in between, we believe every voice deserves respect, and every experience can lead to improvement.
The idea for nTrustus started with a simple truth:
We heard stories of participants feeling dismissed, carers feeling exhausted, and providers feeling overwhelmed.
So, we built a better way — one that puts people first.
Our Pillars
We believe trust isn’t just a word - it’s a bridge.
Every time a participant, a provider, or regulator interacts, trust is either being built or broken. At nTrustus, we help rebuild that bridge when others let it fall — with care, with independence, and with action.
We turn feedback into action. Every voice counts. Every story matters.
We’ve built a 24/7 platform that listens with care, gives clear guidance, and responds with purpose. It’s not about ticking boxes - it’s about making things better.
Independent by design. Trusted by purpose.
We’re not the government. We’re not here to enforce the rules. We’re a safe, neutral space that participants, providers and regulators can trust - because we only care about making things better.
The system was built for rules. We’re here for people.
The NDIS often feels full of red tape, fear, and confusion. Participants feel like no one’s listening. Providers feel overwhelmed. Regulators are stretched. We make things simpler, bring issues to light, and help turn problems into praise.
Progress, not punishment.
We believe feedback should lead to learning, not fear. We focus on how to improve, not who to blame. From “What went wrong?” to “How do we fix it together?”
Feedback should lead to change – not disappear.
With nTrustus Certification, feedback drives real improvement. Providers don’t just fix problems - they learn from them. Participants don’t just complain - they shape the system. Regulators don’t just react - they see early warning signs.
AI that helps. Not just calculates.
nTrustus uses AI to support people, not replace them. Participants get help to tell their stories clearly and calmly. Providers get help to reply with care and consistency. Our AI co-pilot empowers both sides to feel heard, understood, and respected.
We’re built on the science of trust.
Our approach is based on proven psychology:- Kindness and safety help people speak
- Clear, quick replies build trust.
- Shared understanding and human-like AI create stronger connections. Our platform doesn’t just collect feedback — it earns trust every step of the journey.
We serve people, not just systems.
We never forget who we’re here for:- Parents who want the best for their kids.
- Support workers who care every single day.
- Coordinators and plan managers who want real results.
- Every person who was ignored - we’re here to turn up their volume.
Building trust, one piece of feedback at a time
We know consistency builds trust, and every voice matters. Through trustworthy connections we bridge the gap between customer and company, and complaints and compliments.
Founder
Chief Customer Officer
Adviser
Board Adviser
CTO
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