When feedback counts, count on us.
The independent platform helping NDIS participants and providers connect, resolve, and grow — with clarity, safety, and trust.
For NDIS Participants & Families
Raise a concern easily, anytime
Get AI-assisted guidance to tell your story clearly
Track updates and outcomes without chasing
Feel secure knowing you're supported, not judged
For NDIS Providers
Smart dashboard to triage and manage feedback
AI-powered response support for faster, empathetic replies
Insights to spot trends and improve quality
nTrustus verification to showcase your commitment
Your Voice Shapes Better Services.
nTrustus turns feedback into real change — giving participants a way to see which providers listen and improve.
Providers can showcase their commitment to feedback, build reputation, and create a culture of learning, not blame.
How it works
Our platform takes away the fuss and hassle of giving feedback by enabling participants and their carers to:
1. Submit:
Participants share feedback, supported by easy AI prompts.
2. Communicate:
Providers receive clear, guided support to respond quickly and meaningfully.
3. Resolve:
Both sides collaborate toward a respectful resolution.
Why nTrustus?
We make trust visible.
We focus on building genuine, lasting trust — with participants, providers, and the NDIS as a whole.
nTrustus exists to bridge the gap between participants, providers, and the system itself.
By making feedback easier, safer, and more powerful, we help create a sector where complaints don’t escalate — they enlighten.
We’re built on empathy, independence, and action — and we’re just getting started.
We're not the Commission. We're here for people.
Every experience is met with care, not judgement.
Feedback drives public trust signals like nTrustus Badges.
We help everyone learn, improve, and grow — not just defend.
Testimonials
A little does go a long way“Because it is 24/7, you can do it anytime. You are not restricted to when your service provider is working.”
Holly - CustomerWA
“Being able to do it online and write what you want really helps to make me feel heard. And I can do it without feeling judged by someone who might be having a bad day.”
Zac - CustomerNSW
“Complaints deserve to be dealt with professionally. It's a valuable part of the service offered. This really helps improve the quality.”
Simon - ProviderWA
“Managing complaints is hard work and expensive. It will negatively affect my business if I don't get it right. This helps solve simple problems early everyone is happier.”
Sarah - ProviderNSW
Building trust, one piece of feedback at a time
We know consistency builds trust, and every voice matters. Through trustworthy connections we bridge the gap between customer and company, and complaints and compliments.
Founder
Chief Customer Officer
Adviser
Board Adviser
CTO
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