No. You can use nTrustus alongside your current workflows — or make it your main feedback tool.
Trust starts with listening.
Show your commitment to quality by making feedback safe, structured, and actionable — with nTrustus.
How nTrustus helps Providers build trust
Tired of chasing complaints, reacting under pressure, or missing opportunities to improve?
Wanting to get more positive feedback and reviews based on your good work?
nTrustus gives you the tools to manage feedback with clarity, consistency, and care — so issues don’t escalate, the good news gets shared and relationships stay strong.
Capture early insights
Feedback lands in one place, with clear context and next steps
Respond confidently
Use AI-powered templates and best practice guidance
Learn & improve
Spot trends, reduce repeat issues, and strengthen team culture
Independent. Insightful. Continuous Improvement.
Providers choose nTrustus because:
- Independent: We’re not a government agency — and that earns trust from participants.
- Insightful: Our analytics surface the patterns behind the problems.
- Continuous Improvement: We help you resolve issues early, before they become reputational risks.
Make feedback your advantage
Build trust, reputation, and a better way of working.
A smarter way to handle feedback
Let’s take the fear, friction and paperwork out of complaint management. Let’s hear about the great work being done so it can be shared with the sector.
Participant feedback is structured and respectful
Respond with clarity, empathy and professionalism
Stay on top of cases with one simple dashboard
Access AI insights to prevent repeat issues
How does pricing work?
Participants
Free — because trust should never cost you.
nTrustus is completely free for NDIS participants, families, carers, and nominees.
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Unlimited feedback or compliments
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Step-by-step support
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No fees, no catches — just help when it counts
Providers
A pricing model built on fairness and impact.
We don’t charge providers to join or appear on nTrustus.
Instead, a small fee for certification and features that enable feedback management to go to the next level — ensuring we grow together, not at your expense.
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Free to join, with no hidden fees
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Dedicated Provider Success Manager for training and support
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Be seen among quality-driven providers — not just anyone
What people are saying
A little does go a long way“Because it is 24/7, you can do it anytime. You are not restricted to when your service provider is working.”
Holly - CustomerWA
“Being able to do it online and write what you want really helps to make me feel heard. And I can do it without feeling judged by someone who might be having a bad day.”
Zac - CustomerNSW
“Complaints deserve to be dealt with professionally. It's a valuable part of the service offered. This really helps improve the quality.”
Simon - ProviderWA
“Managing complaints is hard work and expensive. It will negatively affect my business if I don't get it right. This helps solve simple problems early everyone is happier.”
Sarah - ProviderNSW
FAQs
Do I need to change my internal systems?
How do I manage responses?
You get guided templates, AI-powered suggestions, and a support manager to help when needed.
Is it secure?
Yes. We use industry-grade privacy and security controls.
What if the complaint is serious?
You’ll have the context you need to escalate appropriately and respond transparently.
Ready to lead with trust?
Take the first step towards a more confident, connected service culture.
Contact us
Let's talk
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