Yes. nTrustus is independent and designed to protect your voice, not punish it.
Your Voice Matters.
Speak up safely, get the support you deserve, and help shape a better NDIS — with nTrustus.
How nTrustus works for Participants and Families
If you’ve ever felt ignored, confused, or scared to speak up about your NDIS services, you’re not alone. At nTrustus, we’re changing that — with a simple, safe platform that listens, supports, and empowers you to take action.
Share your story
Tell us what happened, how it made you feel, and what you’d like to see change.
Get guided support
Our easy prompts (and optional AI helper) make it easier to explain clearly.
Stay informed
See what’s happening with your feedback at every step.
Independent. Empathetic. Practical.
Participants and families choose the nTrustus Platform because:
- Independent: We're not part of the government. We're here to help you — not to protect the system.
- Empathetic: Every story is treated with care, respect, and understanding.
- Practical: We don't just collect complaints — we help resolve them, and show the sector how to improve.
Start your feedback here
Find your provider and begin sharing feedback in seconds.
A safe place to speak up and be heard
While you're focused on getting the support you need, nTrustus is here to make feedback and complaints simple, safe, and stress-free — all in one place.
Easy online form to share what happened — in your own words
Step-by-step help so you feel calm and confident
Track your feedback and see what’s happening next
Your details stay private and protected
How does pricing work?
Participants
Free — because trust should never cost you.
nTrustus is completely free for NDIS participants, families, carers, and nominees.
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Unlimited feedback or compliments
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Step-by-step support
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No fees, no catches — just help when it counts
Providers
A pricing model built on fairness and impact.
We don’t charge providers to join or appear on nTrustus.
Instead, a small fee for certification and features that enable feedback management to go to the next level — ensuring we grow together, not at your expense.
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Free to join, with no hidden fees
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Dedicated Provider Success Manager for training and support
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Be seen among quality-driven providers — not just anyone
What people are saying
A little does go a long way“Because it is 24/7, you can do it anytime. You are not restricted to when your service provider is working.”
Holly - CustomerWA
“Being able to do it online and write what you want really helps to make me feel heard. And I can do it without feeling judged by someone who might be having a bad day.”
Zac - CustomerNSW
“Complaints deserve to be dealt with professionally. It's a valuable part of the service offered. This really helps improve the quality.”
Simon - ProviderWA
“Managing complaints is hard work and expensive. It will negatively affect my business if I don't get it right. This helps solve simple problems early everyone is happier.”
Sarah - ProviderNSW
FAQs
Is it safe for me to complain?
How do I know what’s happening with my complaint?
You’ll get updates through the platform, so you’re never left wondering.
What if I’m not confident in writing?
No problem! We guide you step-by-step — you don’t have to be a professional writer.
What if I just want to give a compliment?
That’s great! You can share positive feedback too — good stories deserve to be heard.
Get started with nTrustus
Take your first step to a better outcome
Contact us
Let's talk
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